Contact

Pop Trading Company Store

Sint Annendwarsstraat 3a

1012 HC Amsterdam

The Netherlands

T- +31 202393701

 

Opening Hours

Mon - Sun 12.00 - 18.00

 

Amsterdam Office & Warehouse (returns & deliveries)

Pop Trading Company

Korte Papaverweg 14C

1032 KB Amsterdam

The Netherlands

 

T - +31 202393701

12.00 - 18.00, 7 days a week.

E – info@poptradingcompany.com

Typical response within 24 hrs.

 

Delivery Times and Charges

Pop Trading Company uses DHL Express for all
international orders and postNL for all domestic orders.

The Netherlands – 1-2 Working days (postNL)

Europe – 1-3 Working Days (DHL Express)

USA/Japan – 2-4 Working days (DHL Express)

Rest of the world – 2-6 Working days (DHL Express)

 

Returns Policy

If you are not happy with your purchase just return it to us, in its original and unworn
condition, within 14 days of receipt in the Netherlands and 21 days for international
orders and we will either send out replacement goods or refund you the purchase price.
Parcels that are returned to us remain the customers responsibility and a refund will not
be given until we have received them. We recommend that you send your returns using a
recorded or signed for service post and that you retain proof of postage and that you
clearly label your parcel as return. Failure to do so may incur further handling and
customs fees which are sole responsibility of the customer.
Prior to dispatching a return, it is imperative that all associated import duties be settled.
In essence, we do not assume responsibility for import duties incurred on returns directed to our facility. 

Customers desiring to initiate a return are kindly requested to formally
notify Pop Trading Company (info@poptradingcompany.com) via email in advance and furnish a corresponding tracking code.
Your cooperation in this matter is highly appreciated.
Pop trading company will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty
when you receive it, please notify us within 8 days of receipt. 
Sale items, Fragrances and
Underwear cannot be Exchanged or Refunded.

 

Taxes and Duties

Handling and custom fees may apply to packages sent outside the E.U.

Any duties payable will be the sole responsibility of the customer
and may need to be paid at the time of delivery.